QueueRelief Privacy Policy

Last Updated: 02-May-2024

SCOPE

• Users’ right to privacy and online security is important to the service provider. This Privacy Statement describes Fluxit Private Limited’s (“Fluxit Private Limited” or “QueueRelief”) policy on collection, protection, disclosure, and use of user’s information that he provides during the course of use of any of our Services.

• This Privacy Policy applies to all of Fluxit Private Limited’s websites, mobile applications, and/or online services, that are linked to or have referenced this Privacy Policy.

• It covers users’ personal information that is provided or collected through our services and how we use that information in connection with our Services.

• However, this policy does not apply to those affiliates and partners who have their own independent privacy policy. In such situations, we recommend that the user read the privacy policy on the applicable site.

• By using the application QueueRelief, the user consents to the terms of this Privacy Policy in addition to our Terms of Service.

• We prevail upon the users to read this Privacy Policy regarding the collection, use, and disclosure of users’ information from time to time to keep themselves updated with the changes that we may make from time to time.

• If the user does not agree with any of the terms in this Privacy Policy, they are free to not use our services.

OVERVIEW

• In order to use QueueRelief, the user shall create an account on the first login. Currently, the user can only sign in via Google, through which we capture the user’s first name, last name and email id.

• This information is required to create an account so that the user is identified and available for communication, so that the Stationery Shops can identify him, and so that the user can access his account from anywhere and from any device.

• When users upload their own documents to get the printout, the documents are stored in servers and are deleted once the order is received by them.

• In addition to sharing the users’ registration information to set up his account, we may collect some other information about the user, such as the type of device he uses and user’s IP address.

• We also require data about the user’s location, which we approximate from the user’s IP address or device settings. We use all of this to securely set up the user’s account and provide our services to the user.

• Users have control over the type of information they provide and how we use it. We don’t share user’s registration or personal information for marketing purposes.

• We will not share the user’s information with other parties for use unless it is related to the services made available to the user and as laid out in this policy.

• User can view the Privacy and Notification Settings on our application or website.

• Fluxit Private Limited or its partners or service providers may maintain operations in India or in any other country, and therefore the user’s personal information may be processed or accessed outside the country where the user is located.

• By using and providing information to us, the user agrees and consents to the transfer, storage, and processing of his information in other countries. Countries that we transfer the user’s information to may not have data protection laws similar to those of where the user is located.

• QueueRelief is not intended for use by children under 13 years of age or minors or those who have no capacity to contract. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that their child has provided us with Personal Information claiming that they are majors, we are not responsible for any consequences. We will delete such information or account from our files and system immediately after the knowledge of such misrepresentation of facts by the user.

DATA COLLECTED FROM YOU

When the user uses QueueRelief, we may collect the following information from the user:

Registration Information

1. When the user signs up for an account with QueueRelief on the login page, the user can only sign in via Google through which we capture the user’s first name, last name and email id.

2. We require the user to provide an email address or their google account login in order to use QueueRelief so that we can contact the user about their account, and so that the user can access his data from any device that he may use.

3. We will also maintain a record of the information provided to us when using customer support services.

4. Certain features may be restricted, unavailable or unusable if the user chooses not to provide certain information. For example: The user would not be able to mark his current location automatically in the image if the user chooses not to share location access on his device.

User-Provided Content

1. When users upload their own documents to get the printout, the documents are stored in servers and are deleted once the order is received by them.

User patterns

1. We collect information about how the users may use and interact with QueueRelief such as the when the user visits our website, sign into our services, or browse content, we collect data about these interactions that includes where the user navigates within our website and apps, his IP address, browser type and settings, the date and time of your visit, search terms, which elements of our site and services the user uses the most, device data, and cookie data. We use log data to operate our services, maintain security, ensure reliable performance, and improve your experience on QueueRelief.

Device and Location Information

1. When a user downloads or uses QueueRelief, we may receive information about his device and location, which allows us to provide increased account security and cause regulatory compliance.

2. It also allows us to provide location-based services such as search results, customized search suggestions, targeted advertising, and other personalized content.

3. We also collect information about users’ interaction with QueueRelief including, but not limited to, his computer browser type, pages visited, advertisements clicked on, average time spent on our Sites / Application, his IP address, unique identifiers of user’s device, manufacturer and model of his mobile device, geolocation, preferred language, the operating system version and app version.

4. We will also collect information about the pages that the user visits within our sites and other actions that he may take while visiting our application / website.

Information related to Third Party Integrations

1. QueueRelief may also collect information about the user from third parties to help improve our service, or for security and support reasons. If a user chooses to use some of the optional integrations of the third-party services that we offer we may also collect information about the user from those services.

Google accounts

1. As part of using QueueRelief, a user may be presented with the option to link one or more parts of his Google account to the user’s QueueRelief account.

2. Once the user authorizes QueueRelief to use his Google Account to login to QueueRelief, their first name, last name and email id will be shared with QueueRelief automatically.

3. These details will be stored by QueueRelief and will generally be treated as if the user himself had manually provided that data to QueueRelief under this privacy policy.

Contests and Promotions

1. From time to time, the user may be offered an opportunity to participate in a contest, survey, or other voluntary promotion. We may collect contact or marketing information in connection with one of these promotions.

Other Information

1. We may request or receive other information such as feedback, questions, comments, suggestions, or ideas to provide the user with other benefits or to improve upon the Service.

HOW WE USE THE DATA COLLECTED

1. WE WILL NOT PROVIDE ANY OF THE USER’S PERSONAL INFORMATION TO ANY THIRD PARTY EXCEPT AS OUTLINED IN THIS POLICY UNLESS OTHERWISE WARRANTED

2. We use the user’s information for the following purposes:

To Provide the QueueRelief Service

1. We process user’s information to enable us to provide the Service, support him in case of issues, and to secure our service. Some instances of usage of user’s data to provide the services, include:
   1. Provide the user with our services.
   2. Respond to user’s inquiries about our Services.
   3. To detect and protect against errors, fraud, or other criminal activity.
   4. We may use user’s information for internal security purposes. We may use identifying information to monitor suspicious activity.
   5. To verify the user's identity in the event he contacts us for assistance.
   6. To analyze Site usage, perform market research, project planning, product development, troubleshooting problems, analysis of user behaviour, internal marketing and promotions, or other efforts to improve our service quality.
   7. To pre-fill form fields or store preferences for user convenience.
   8. To alert the user to software compatibility issues and to improve our web design and functionality
   9. To communicate with the user. For example, we will email the user when we release new features, have important news, and when the user has a notification generated by activity (including a monthly summary). All of these emails are optional and can be set by going into the user's Account Settings. Some emails, such as, updates to our Privacy Policy, information about the user's account, password resets, or other security issues are not optional.
   10. To enforce our Terms of Service.

With Third Parties, Affiliates, Subsidiaries and Service Providers

1. We employ third party agents, subsidiaries, affiliates, and/or service providers to enable them to help support and improve our services. For example, maintenance services, database management, cloud hosting, web and mobile analytics, security and spam protection, advertising, AI services, payment gateways, image databases etc.

2. Third parties acting on our behalf that are given access to the user’s personal information are contractually obligated to abide by our privacy regulations and policies and are not allowed to use the information for any other purposes.

3. We may share the user’s personal information with other third parties if the same is warranted for any valid reason.

Non-Identifiable Information with Third Parties

1. We may at any time, disclose information that does not personally identify the user in any other manner that we deem appropriate, including to third parties for their research, marketing, and promotional purposes and to help us determine how we can improve our Services.

2. We will also disclose non-personal information to our service providers and other third parties about how our users collectively use the Sites.

3. The data we share with these mentioned parties will not include any personal information that identifies the user, but only as masked data regarding usage of our Services by him or his group members.

For Legal Matters

1. We reserve the right, in our sole discretion, to share or disclose the user’s personal information with law enforcement, government officials, law and audit firms as notified by governmental agencies and other third parties:
   1. to respond to summons, court orders, or legal process;
   2. in order to investigate, prevent, defend against, or take other action regarding violations of our Terms of Service, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, application, websites, or Services;
   3. to respond to claims that any posting or other content violates the rights of third parties;
   4. in an emergency, to protect the health and safety of our Sites' users or the general public; or
   5. as otherwise required by any applicable law.

Transfer of Ownership of Business

1. If our Firm or our assets and rights are acquired by another company, or in the event of a merger, amalgamation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties, information concerning the user’s relationship with us, including, without limitation, personal information that the user provides and other information concerning the user’s relationship with us.

2. Such third parties will assume responsibility for the personal information collected by us in connection with our business operations or through our Application / Sites and such third parties will assume the rights and obligations regarding such information as described in this Privacy Statement and according to applicable regulations.

DIGITAL MARKETING

1. Our Advertising Network may serve ads on behalf of QueueRelief and others on our platform and non-affiliated platforms. Our Ad Network may also serve advertisements to the user using personal information, such as the user’s email address, that they may collect directly from the user both on our platform and on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to the user based on information ad networks and ad serving providers collect about the user’s use of our platform and other websites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising. The user’s use of QueueRelief is supported, in part, by interest-based advertising, without which QueueRelief would not be able to provide a free or cost-effective experience. Accordingly, the user agrees that QueueRelief may display interest-based advertising and, if the user is using our mobile app, the user may enable such activity directly through the app

2. The User can opt out of receiving marketing emails by using the "unsubscribe" link or other means specified in marketing emails the user receives from us. However, the user cannot opt out of receiving all emails from us, such as service announcements and emails about the status of his account.

SECURITY OF DATA COLLECTED

1. We use technical and administrative security measures including but not limited to encryption techniques and authentication procedures, among others, to maintain the security of the user’s online usage of our application / sites.

2. However, it is to be understood that while we try our best to safeguard the user’s personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be completely secure.

3. Users can help protect the privacy of their own information by using encryption and other techniques to prevent unauthorized interception of their personal information.

4. Users are responsible for the security of their information when using unencrypted, public or otherwise unsecured networks.

5. We may contact the user regarding any breach of the security, confidentiality, or integrity of his unencrypted electronically stored personal information to him via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

6. We do not and will not, at any time, request the user’s credit card secured information, his account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

7. Users are to not provide any such sensitive information via email or telephone, and avoid a very common identity and data theft practice known as “Phishing”.

8. When users upload their own documents to get the printout, the documents are stored in servers and are deleted once the order is received by them.

COOKIES AND ONLINE TRACKING

1. We use tracking technologies such as cookies, web beacons and similar technologies to record the user’s preferences, track the use of QueueRelief and exposure to our online advertisements. We may also use these technologies to monitor traffic, improve QueueRelief, and make it easier to use and more relevant.

2. We partner with third party advertising companies who also use these tracking tools to provide advertisements on our Application / Websites or other websites. These third parties may use these technologies to collect information about the user when they use our services. They may collect information about the user’s online activities over time and across different websites and other online services. They may also use persistent identifiers to track his Internet usage across other websites in their networks beyond the Websites. They may use this information to provide the user with interest-based advertising or other targeted content.

3. While we do not knowingly provide these entities with information that personally identifies the user, it is possible that such third parties may, with sufficient data from other sources, be able to personally identify the user, unknown to us.

4. We also use cookies to allow the user to enter a particular password less frequently during a session of using the application / website.

5. Some content or applications on our Sites, including advertisements, are served by unaffiliated third parties. We do not control these third parties’ tracking technologies or how they may be used. If the user has any questions about an advertisement, he should contact the responsible advertiser directly.

DELETING YOUR ACCOUNT AND DATA RETENTION

Deleting your account

1. Users may choose to close their account at any time from the Account Settings page.

Data Retention

1. In accordance with and as permitted by applicable law and regulations, we will retain the user’s information as long as necessary to serve him, to maintain his account for as long as the account is active, or as otherwise needed to operate our business.

2. We may also retain personal information to comply with law, prevent fraud, resolve disputes, enforce our Terms of Service, and as permitted by applicable law.

3. If the user would like to fully delete all his account and information in it, we will use commercially reasonable time and effort to remove his account and his personal information from our services so long as we do not have any legal reason or obligation to retain the record. It may take up to 90 days for clearing such information from our servers.

MODIFICATIONS

1. We may update this Privacy Policy periodically as decided by the Company. Changes are effective immediately upon posting of the revised Policy.

2. The date last revised appears at the top of this Policy.

GENERAL

1. In these Terms, the words “including” and “include” mean “including, but not limited to.”

2. The terms “he” or “him” or “himself” shall mean to include “she” or “her” or “herself”.

CONTACT

1. If the user has questions, concerns or suggestions regarding this Privacy Policy, our security practices, or our information handling practices please contact us in writing:

• Email: support@queuerelief.com

• Address: · No.288, 2nd Block, 3rd Stage WCR, Basaveshwaranagar Bangalore – 560079, Karnataka, India.